Houston, Texas Installment Loans | Cash Store Locations

10s across the board. Service and fast and amazing. shoutout to Desiree she got me right.

Reema was great . I appreciated her patience and her explaining everything to me .

Kirian was great!

Reema was amazing so fast and easy thank you all! Will be back amazing service

Reema was wonderful thank you for her help and service

I loved the services at this location. They were very helpful they made it super easy and fast.

I loved the services at this location it was super easy and fast!

Desiree was amazing! She made the process so easy!

I am a 1099 employee and I went to this location to finalize a loan I was approved for online. I didn’t initially have my 1099 with me so I had to wait until my CFO emailed me a copy. When I brought it back Desiree made statements and acted as though my documents were not legit. I have worked for my company over 5 years and she made me feel as though I was doing something fraudulent and I was not. Then after acting as though she was processing the paperwork she then proudly stated she was not able to approve the loan that I was initially approved for and that I would simply get something in the mail. I do feel as though she purposely processed it to get the denial. Even if I didn’t qualify she still made me feel as though I was giving her false documents when she made the statement “I feel like he just made these” and all the information is verifiable and it’s his job in the company to make them. Long story short Desiree should not profile and make their customers feel like they are doing something wrong instead of verifying the information when it’s a 1099 customer or don’t advertise that they help people who are 1099 if they are not going to accept it after doing their credit check. Follow up…my response below, their response to my complaint in photos… Yes, and in her underwriting she purposefully created the file to deny the application. The first denial notice I received indicated I was denied due to incomplete application when I COMPLETED the online and a paper application which she provided to me in the office. I then received a second denial notice indicating other reasons, which again my understanding is your company provides lending services to people with less than perfect credit. But, again my problem is not stemmed from the denial, I’m actually ok with not receiving the predictory lending high interest rate I would have had to pay. My problem is that she openly accused me of providing her false information when the documents I provided were legitimate and VERIFIABLE. So if she had actually taken the appropriate steps to complete the underwriting process meaning to verify said documents than, that denial reason would be null and void. Leading me to my original complaint that if your company is not in the business of providing services to people with 1099 incomes, which in theory would require additional verification because sure a 1099 could just be created, than that should be disclosed, I would not have applied therefore not have a credit inquiry from your company unnecessarily. I will also follow up and update my review on goggle with your company response to my complaint so that even though I could not receive any resolution to my actual complaint only a revert of blame so that someone else with a 1099 that would need verification can possibly not waste their time applying and save them a ding on their credit for an unnecessary inquiry since they will likely be denied because your company doesn’t completely underwrite those applications and subsequently accuse them of providing false documentation. Insincerely, Laura

Kirian was excellent!

Kirian was very friendly and helpful 100% recommended

Kirian was amazingly talented & amazing! For a 1st time loaner she made the process very easy and comfortable for me to ask for a little help. Once you come in please ask for her! She will get you right!